Kindly take a moment to carefully review the following information:

General Return Guidelines:

• You have 14 calendar days to return an item from the date you received it.

• Goods must be returned in their original condition, including being unworn, unwashed, unused, and undamaged, with all original tags and packaging intact.

• Products that were sold at marked-down prices or clearance sales are not eligible for return.

• Underwear Collections are ineligible for return due to hygiene concerns.

• Shipping charges are non-refundable.

• Each item can only be returned once.

Return Process:

• To initiate a return, please contact our customer service team within 14 days of receiving your order to obtain return authorization.

• Returned products must be arranged for return within the agreed-upon timeframe following our approval of the return request.

• All return parcels must be delivered back to us using a traceable service with a tracking number to ensure a secure return process.

• Customers are responsible for all return freight or postal charges (two-way), including duty and tax, if applicable.

• TOMSCOUT is not responsible for any lost packages or packages that do not reach us for any reason.

Partial Refund for Non-Original Condition:

• If you are returning an item that is not in its original condition or has been damaged, a partial refund may be issued based on the item's condition.

• The partial refund amount will be determined by our customer service team after evaluating the returned item.

• Please note that the partial refund will be lower than the original purchase price to account for the item's diminished value.