FAQ

 

Tel: +65 9890 3015 (WhatsApp only)
E-Mail: info@tomscout.com

 

163 STILL ROAD SINGAPORE 432996
(Business No: 53345922B)

 

Worldwide Shipping Service provided

General Information

WHERE ARE WE BASED?

We are the Chest Binders experts from Singapore (South East Asia). The first chest binder online store launched in 2016 to proudly support the Tomboy, Transgender Men & LGBTQ Community.

And we are legally registered with Singapore ACRA with the business no : 53345922B, but our service is global which allows you to order anywhere and anytime.

WHY WE EXIST?
The greatest wish of our founder is to bring the LGBTQ community together as one, to help the people who are struggling with body dysphoria, to help them to achieve the smoother chest they have always dreamed of for themselves.
WHOM DO WE SERVED?
The people who are a member of LGBTQ community or anyone who supports the cause.
WHOM DO WE SERVED?
The people who are a member of LGBTQ community or anyone who supports the cause.

WHAT CURRENCY DO YOU ACCEPT FOR PAYMENT? 

The default currency displayed on our website is Singapore Dollar (SGD), but you can change to your country currency on the upper right corner for your reference.

WHAT ARE THE PAYMENT METHODS AVAILABLE? 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK? 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT? 

CAN I HAVE A REFUND FOR MY PURCHASE? 

WHY IS THE AIR SHIPPING CHARGES SO EXPENSIVE?

We have been receiving a lots of complain that our shipping charges is incredibly high which caused the unaffordable reason for consumers. But we must clarify that we DO NOT OVERCHARGE the shipping charges.

The shipping charges is the EXACT AMOUNT that we are paying to the carrier company, and it has been increasing since the COVID Pandemic arise. Once the international flight schedules back on track, we believe that the carrier company will decrease their cost.

By the time, we will definitely adjust the shipping charges and make it affordable for each of you around the world.

DO YOUR ORDERS CAN BE DELIVERED WITHIN THE GIVEN TIME FRAME? 

WILL MY ORDER BE DELAYED? 

HOW DO I FIND OUT WHERE MY PARCEL IS?

WILL MY COUNTRY'S LOCAL POST CONTINUE TO DELIVER PARCELS TO ME? 

WHERE DO I TRACK MY PARCEL AFTER IT HAS BEEN DISPATCHED?

CAN I STILL PICK UP MY PARCEL FROM THE LOCAL POST OFFICE? 

CAN COVID-19 BE TRANSFERRED BY PARCELS? 

CAN I ORDER FROM OUTSIDE SINGAPORE? 

Yes, of course. We ship internationally! Over thousands of Chest Binders are successfully shipped to more than 55 countries worldwide. 

click here to check out our Happy Customers.

HOW DO YOU SHIP MY ORDERS? 

WHAT IS YOUR SHIPPING CHARGES? 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? 

IS THERE ANY COMPENSATION IF THE ITEM SENT IS DELAYED? 

HOW CAN I TRACK MY ORDERS ?

HOW DO I KNOW WHAT SIZE TO CHOOSE? 

To assist you in selecting the right size, size charts are provided on each product page. Measurements are taken with product lying flat, except for chest and waist measurements which are taken around the specified area.

Please note that there may be a slight difference (+/- 2cm) from the measurements stated. Every product is different just as everybody type is unique. 

Feel free to contact us if you need any assistance on the sizing matters.

HOW DO I KNOW IF MY ORDER WAS RECEIVED? 

After you have placed an order via our online store, you will be received an automatically email with the order information sent from our system. 

The order acknowledgement will contain your order number and order details.

And the shipping notifications will be sent after we have fulfilled your order.

CAN I MAKE CHANGES TO MY ORDER? 

WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDER?

WHAT HAPPENS IF I'VE ORDERED WRONG SIZES ? 

WHAT SHOULD I DO IF I'VE RECEIVED THE WRONG ITEM?

DO YOU HAVE A PHYSICAL STORE?

WHERE CAN I GET A PROMO CODE?

TOMSCOUT promo codes can be found in our newsletters or blog post, if you are our existing customers, you should have know there is a SURPRISE together with your order.

By subscribing to our newsletter, we will periodically email you our latest promotion and promo codes. 

HOW DO I ADD A PROMO CODE? 

I FORGOT TO ADD A PROMO CODE? 

I ENTERED MY PROMO CODE BUT IT DIDN’T WORK? 

HOW DO I SUBSCRIBE TO THE TOMSCOUT NEWSLETTER?

Our email newsletter sign up can be found in the footer of our home page. Enter your email address in the form field. Our newsletter will keep you up-to-date with the latest articles, product arrivals, exclusive promotions, limited offers, etc.

CAN I POST A REVIEW? 

Yes, you can post a review for any product. Make sure you are logged-in to your account and click on "Write a Review" button on the product details page. Your review will not appear right away as it will take a little while to be processed.

Ask a Question

Have a question about us? Please use the contact form below - we will respond to you within 48 hours. Please allow up to 72 hours on weekends or public holiday.

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