WHY WE EXIST?
To stand out!
The greatest wish of our founder is to bring the LGBTQ community together as one, to help the people who are struggling with body dysphoria, to help them to achieve the smoother chest they have always dreamed of for themselves and reunite the people like us around the world.
WHOM DO WE SERVED?
People like us
Focusing on the needs of our Tomboy, Trans Men (FTM), androgynous women, non-binary people and the people who are a member of LGBTQ community or anyone who supports the cause.
WHERE ARE WE BASED?
Singapore & Malaysia
We are the Chest Binders experts from Singapore and warehousing in Malaysia (South East Asia). The very first chest binder online store launched in 2016 and we are legal business registered with Singapore ACRA, but our service is global which allows you to order anywhere and anytime.
WHY IS THE AIR SHIPPING CHARGES SO EXPENSIVE?
We have been receiving a lots of complain that our shipping charges is incredibly high which caused the unaffordable reason for consumers. But we must clarify that we DO NOT OVERCHARGE the shipping charges.
The shipping charges is the exact amount that we are paying to the carrier company, and it has been increasing since the COVID Pandemic arise. Once the international flight schedules back on track, we believe that the carrier company will decrease their cost.
By the time, we will definitely adjust the shipping charges and make it affordable for each of you around the world.
WHY MY PARCEL HAS NOT SHIPPED OUT YET?
Economy Air Shipping services usually rely on passenger flights to transport the parcels, but many international routes are currently suspended.
The remaining routes have much lower frequencies since the COVID Pandemic arises, and these restrictions and operational constraints are causing delays in most countries.
WILL MY ORDER BE DELAYED?
You might experience delays due to the COVID Pandemic. It depends on the flight schedule to the destinations, some of the International Airports have temporary suspension service which includes varying levels of restrictions across destination countries on flights, airport closures, and cross-border services.
However, we promised to process your order and dispatch it within 2 working days if the economy air shipping is still available to your country.
DO YOUR ORDERS CAN BE DELIVERED WITHIN THE GIVEN TIME FRAME?
We can’t promise on the delivery date during this COVID Pandemic period, the given delivery duration is a reference range.
If the dispatched order coincidentally meet the next flight schedule, then you should have receive the parcel earlier than the promised time frame.
WHERE DO I TRACK MY PARCEL AFTER IT HAS BEEN DISPATCHED?
Please kindly CLICK HERE to track your order after your shipment has dispatched out from our International Airport and do check with the nearest Local Post Office after your parcel has passed the destination's customs declaration.
(tracking service only available if you have opted for the FULL-TRACKING AIR SHIPPING SERVICE)
IMPORTANT : The parcel will automatically send back to seller due to UNCLAIMED in certain period and we will not fully refund for your order on this matter as the return mail has additional shipping charges incurred.
HOW DO I FIND OUT WHERE MY PARCEL IS?
You can check the status of your parcel delivery by clicking here.
The last status would be “Item sent to YOUR COUNTRY”, which is the date the parcel has dispatched out from our International Airport, it will be processing by the Destination’s Customs Declaration afterwards and handle to Local Post for the delivery.
CLICK HERE to find out more shipping information.
WILL MY COUNTRY'S LOCAL POST CONTINUE TO DELIVER PARCELS TO ME?
Yes, as long as the destination is not lock down and the carrier will still process for the delivery.
CAN I STILL PICK UP MY PARCEL FROM THE LOCAL POST OFFICE?
Yes, if you have missed the delivery, the parcel will be kept in the nearest Post Office and you may proceed to the parcel collection as long as the destination is not lock down.
CAN THE COVID VIRUS BE TRANSFERRED BY PARCELS?
The medical advice indicates that the risk of transmission of COVID-19 through mail and parcels are extremely low. On most dry surfaces, coronaviruses die within a few hours as secretions dry out.
Globally to date, there has been no recorded case
that someone has contracted coronavirus from handling mail or parcels
HOW DO I FIND THE RIGHT SIZE AND FIT?
When it comes to flatness, fit matters. Not sure what size you wear? Our size charts can help you determine the best fit for all of our collections.
You can navigate the details on each product page.
HOW DO I KNOW WHICH SIZE TO CHOOSE?
To assist you in selecting the right size, size charts are provided on each product page. Measurements are taken with product lying flat, except for chest and waist measurements which are taken around the specified area.
Please note that there may be a slight difference (+/- 2cm) from the measurements stated. Every product is different just as everybody type is unique.
HOW TO WASH A CHEST BINDER?
The washing instructions are printed on each of the packaging with a QR Code, you may scan the code and it will automatically redirect you to the relative laundry care articles.
CLICK HERE to redirect to the washing instructions.
HOW DO I KNOW IF MY ORDER WAS RECEIVED?
After you have successfully made a payment via our online store, you will be received an automated email with the order information sent from our system.
The order acknowledgement will contain your order number and details. The shipping notifications will be sent after we have fulfilled your order.
CAN I MAKE CHANGES TO MY ORDER?
Yes, ONLY before we dispatch your order.
If you have received the shipping information email from us, which means we are unable to amend the order for you afterwards.
WHAT HAPPENS IF MY PERSONAL DETAILS ARE INCORRECT AFTER I HAVE PLACED MY ORDER?
Please contact our customer service team by visiting our Contact Us page or email at email@example.com immediately.
WHAT HAPPENS IF I'VE ORDERED WRONG SIZES ?
To process for an exchange, please "Message us" at the bottom right corner or email to our support team at firstname.lastname@example.org.
Please kindly follow the instructions of the exchange policy that was sent with your order.
WHAT SHOULD I DO IF I'VE RECEIVED THE WRONG ITEM?
In the unlikely event that you have received the wrong item, you may contact our support team by filling up the "Message us" form or email us at email@example.com immediately.
DO YOU HAVE A PHYSICAL STORE?
No, we currently operate online store only.
WHAT CURRENCY DO YOU ACCEPT FOR PAYMENT?
The default currency displayed on our website is Singapore Dollar (SGD S$), but you may change to your country currency on the upper right corner for your reference.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
TOMSCOUT gladly accepts Amex, MasterCard, Visa, Apple Pay, Google Pay, PayPal, as well as PayNow for our Local Singapore Customers.
HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
PayPal is the easiest way to make payments within our online store. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correctly. It's fast, easy & secure.
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or remove the items from the shopping cart.
HOW DO I KNOW YOUR PAYMENT GATEWAY CAN BE TRUSTED?
Our online store is completely secured with the SSL certificate which is protected by the world’s largest and trusted company – GoDaddy.
It creates a secure digital tunnel that blocks hackers and thieves from seeing usernames, passwords, credit card numbers and other valuable data. All information passing to and from our website is now encrypted, protecting your sensitive data.
CAN I HAVE A REFUND FOR MY PURCHASE?
No, we do not offer refunds.
CAN I ORDER FROM OUTSIDE SINGAPORE?
Yes, of course. We ship internationally! Over thousands of Chest Binders are successfully shipped to more than 58 countries worldwide.
CLICK HERE to check out our Happy Customers.
HOW MUCH ARE THE SHIPPING RATES?
We have FREE local shipping on every order above S$200. For orders below S$200, there will be a S$8 standard delivery charges for local. (Singapore & Malaysia).
For other countries, the shipping charges is based on the destinations and the shipping weight of your purchase.
IS THERE ANY COMPENSATION IF THE SHIPMENT IS DELAYED?
There is no compensation for any delayed parcel.
HOW DO YOU SHIP MY ORDERS?
Most of the orders are shipped out from Malaysia Warehouse.
For the Singapore & Malaysia orders, we shipped out via GD Express Sdn Bhd. GDex
For Hong Kong, Macau, China, Taiwan, we will be using SF Express
For other Countries with economy air shipping, we shipped out via FlickPost and the parcel will be handled to the recipient's destination Local Post for the delivery.
For other Countries with Express Delivery options, we ship out via FlickPost as well but the courier partners are FeDex, DHL, UPS, etc.
CLICK HERE for more shipping information.
HOW DO I TRACK MY ORDERS ?
As soon as your order has shipped, we will send you a Shipment Notification email that includes the tracking number and carrier details.
Please locate your tracking number from the shipping confirmation email. Enter your tracking number in the tracking widget to check the status of your delivery status.
Please allow some time for the Couriers Tracking Website to reflect the status of the order. If there is a delay, it will be indicated on the courier's website.
*Tracking information after dispatched is subjected to the destination's post availability.
CLICK HERE for more shipping information.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For Singapore & Malaysia, customers should expect to receive their parcel within 2 to 7 working days from the fulfillment date.
For other countries, customers should expect to receive their parcel from 2 to 6 working weeks, please do note that the economy air shipping service is based on the flight schedule.
For the priority air shipping service, it usually takes 7 - 14 working days, and the parcel will be handle to other courier partners like DHL, UPS, FeDex with the express service.
If you experience delays in receiving your order, please kindly contact us immediately and we will try our best to help and confirm the status of your order.
*The estimated delivery time listed applies to major cities only. Delivery to area outside of major cities incur additional days. Delivery time is also subject to the destination's custom clearance process.
WHERE CAN I GET A PROMO CODE?
TOMSCOUT promo codes can be found in our newsletters or blog post, if you are our existing customers, you should have know there is a SURPRISE together with your order.
By subscribing to our newsletter, we will periodically email you our latest promotion and promo codes.
HOW DO I ADD A PROMO CODE?
Before proceeding to the payment gateway, you will see a column on the checkout page where you can enter your promo code. After you click "APPLY", the promo code will be applied and discount will appear immediately along with your order total.
Only one promo code can be used per purchase. You will not be able to use a promo code as the only payment mode for your order too. The cost of the order must exceed the cost of the promo code.
Note: Please DO NOT select "PayPal Express Checkout" if you would like to redeem a promo code, you should proceed to normal checkout and select PayPal payment after the promo code has applied.
I FORGOT TO ADD A PROMO CODE?
The promo code MUST BE redeemed at the point of ordering process.
Unfortunately, if you did not enter your promo code at the checkout, we are unable to apply it to your order once the payment has done.
I ENTERED MY PROMO CODE BUT IT DIDN’T WORK?
Our system will always recognize valid promo codes. If the discount has not been reflected in your order total, it is likely that the code was incorrectly entered, expired or not applicable on the items in your shopping carts.
HOW DO I SUBSCRIBE TO THE TOMSCOUT NEWSLETTER?
Our email newsletter sign up can be found in the footer of our home page. Enter your email address in the form field. Our newsletter will keep you up-to-date with the latest articles, product arrivals, exclusive promotions, limited offers, etc.
CAN I POST A REVIEW?
Yes, you can post a review for any product. Make sure you are logged-in to your account and click on "Write a Review" button on the product details page.
Your review will not appear right away as it will take a little while to be processed.
MAY I HAVE A RETURN & REFUND OF MY ORDER?
No, we do not offer refunds. But we do offer for one-time exchange if there is sizing issue or manufacturing defects, wrong item received or damaged item received.
HOW DO I EXCHANGE MY ORDER?
Please kindly follow the following steps:
1. Contact our support team via the contact page.
2. Provide our support team your order details and reason for returns.
WHAT ARE THE CONDITIONS FOR EXCHANGING MY ORDER?
Items must be returned in their original condition; e.g. unworn, unwashed, unused and undamaged, in original tags and packaging.
Panties Collections are not eligible for return or exchange due to hygiene concerns.
CLICK HERE for more information about the exchange policy.
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