🔒 TOMSCOUT Privacy Policy
Your privacy is a core part of our commitment to you. This page explains what we collect, why, and how we protect your information.
As a gender-affirming brand, we understand how personal this journey is. That’s why we treat your data with the same care and respect we give to you.
- 📊 Data Use: We collect data to improve your shopping experience and show relevant offers.
- 🔒 Security: Your info is encrypted and stored securely. We never sell your data.
- 🧍 Your Rights: Access, edit, or delete your personal data anytime.
- 📱 Tools: We use platforms like Google and Meta to personalize your experience.
- 📘 Transparency: This page explains everything in simple, respectful language.
Your privacy is protected under the principles outlined above — no hidden clauses, no fine print, just clarity.
1. What Data We Collect
We collect different types of data to provide you with a smooth, personalized, and secure experience on TOMSCOUT. This includes:
Personal Information
Name, email address, phone number, shipping and billing address.
Purchase Details
Products ordered, order history, payment method (via secure third-party processors).
Device & Browser Data
IP address, device type, browser type, operating system, referring URLs.
Site Behavior
Pages viewed, time on site, clicks, and interactions.
Email Engagement
Whether you open, click, or interact with our emails (only if you’ve opted in).
Product Preferences
We may store sizing or style selections to help recommend binders and support tools — never linked to identity or disclosed to others.
We do not collect gender identity or medical information. Any personal preferences you share are used solely to enhance your experience — not labeled, tracked, or shared.
2. How We Collect It
We gather information through a few secure and transparent methods designed to enhance your experience:
Checkout & Signup
When you place an order or sign up for our emails, we collect your contact, shipping, and payment details — including your name and email address.
Cookies & Tracking Tools
We use cookies, pixels, and analytics tools to track on-site behavior, improve performance, and personalize your experience.
Ad Interactions
When you click through from ads on Meta, Google, or other platforms, limited data may be shared with us based on your engagement.
Customer Support
If you contact us for support, we collect the information you provide to help solve your request — safely and respectfully.
Fit Tools
If you use our sizing guide, fit quiz, or product filters, we may collect your inputs to help recommend binders — never linked to personal identity or stored beyond what’s needed.
3. Why We Use Your Data
We use your data to create a better, more personalized experience on TOMSCOUT — always with transparency and purpose:
Fulfill Orders
To process payments, ship your items, and communicate order updates.
Personalize Your Experience
To recommend products, tailor messaging, and display relevant content.
Send Communications
To email updates, promos, or restock alerts — only if you’ve opted in.
Analyze Performance
To improve our site, understand user behavior, and fix issues.
Retarget Ads
To show relevant ads on platforms like Google and Meta based on your interactions with TOMSCOUT.
4. Data Sharing & Third Parties
We only share your information with trusted third parties that help us run TOMSCOUT efficiently and securely — and never, ever sell your data. Here's who we work with:
Shopify
Our e-commerce platform, used to power transactions, manage inventory, and process orders.
Payment Processors
Services like Stripe, PayPal, and Shopify Payments securely handle your transactions.
Email Platforms
Tools like Klaviyo or Mailchimp for sending updates and marketing emails (only if opted-in).
Advertising Partners
Meta (Facebook/Instagram), Google Ads, and TikTok for retargeting and interest-based advertising.
Analytics Services
Google Analytics and Meta Pixel help us understand site performance and improve usability.
These partners only receive the data they need to perform their services — nothing more. We never share sensitive product interactions or personal preferences.
5. Cookies & Tracking Technologies
Like most websites, TOMSCOUT uses cookies and tracking tools to enhance your experience, understand user behavior, and deliver personalized content and offers.
- Functional Cookies: Remember what's in your cart, keep you logged in, and support site functionality.
- Analytics Cookies: Help us understand how you use the site — what pages you visit, how long you stay, etc.
- Advertising Cookies: Power retargeting and interest-based ads on platforms like Google, Meta, and TikTok.
👉 You can manage or disable cookies in your browser settings at any time.
6. Your Rights (GDPR/CCPA)
Depending on where you live, you may have legal rights under privacy laws like the GDPR (EU) or CCPA (California). Regardless of your location, we honor these rights because we believe in full transparency and respect:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or fix your information if it’s inaccurate or outdated.
- Deletion: Ask us to erase your data, unless we’re legally required to keep it.
- Opt Out: Unsubscribe from marketing emails anytime using the link in our messages.
- Do Not Track: You can disable cookies or adjust ad tracking in your browser settings.
📩 To exercise your rights, email us at hello@tomscout.com and we’ll respond within 5 business days.
7. How We Protect Your Data
We take data protection seriously and use industry-standard security practices to keep your information safe:
- SSL Encryption: All data transmitted on our site is encrypted using secure socket layer (SSL) technology.
- Secure Platforms: We use trusted services like Shopify, Stripe, and Klaviyo that follow strict security protocols.
- Access Controls: Customer data is accessible only to authorized team members who need it to serve you.
- Regular Monitoring: We review and audit our systems to detect and prevent vulnerabilities.
- Data Minimization: We only collect what we need — nothing more, nothing unnecessary.
8. How to Contact Us
If you have any questions about this Privacy Policy or how we handle your data, we’re here to help.
📧 Email: hello@tomscout.com
Please include “privacy request” in the subject line for faster handling.
📬 Mail: 163 Still Road Singapore 423996
We aim to respond to all inquiries within 5 business days.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we’ll update the date below and post the revised version on this page.
Last updated: 13 June 2025
For material changes, we’ll post a clear notice on this page to keep you informed.
This policy is provided for informational purposes only and does not constitute legal advice.