🛍️ TOMSCOUT Purchase Policy
Here’s everything you need to know before placing an order with TOMSCOUT — from checkout to delivery, we’ve got you covered.
As a gender-affirming brand, we’re committed to clarity, respect, and support every step of the way. No fine print — just transparency.
- 💳 Payments: We accept major cards, PayPal, and secure checkouts via Shopify.
- 📦 Processing: Orders are packed with care and typically ship within 1–3 business days.
- 🛑 Cancellations: You can cancel before we ship — just email us quickly.
- ✏️ Changes: Need to fix your address or item? Let us know before shipping.
- 📘 Clarity: This page outlines the full purchase journey — no fine print, no surprises.
Your purchase is protected under the terms outlined below — no hidden clauses, no fine print, just clarity.
1. Gift Policy — One Gift Per Order
At TOMSCOUT, we celebrate every first-time chest binder purchase with a complimentary gift — a symbol of pride, resilience, and community. Here's how it works:
Eligibility
First-time customers purchasing an eligible chest binder will automatically receive one free gift per order — no promo code required.
Gift Matching
Each gift is paired specifically to the binder model purchased to ensure added value and a personalized unboxing experience.
Terms & Conditions
- Only one gift is included per order, even if multiple binders are purchased.
- This promotion is valid for first-time customers only.
- Gift items are not customizable or exchangeable and vary depending on the binder type.
- This offer cannot be combined with other discounts unless clearly stated.
- TOMSCOUT reserves the right to change or discontinue the gift promotion at any time.
🎁 Example: STRENGTH Binder (SGD 69) + FREE Pride Paracord Bracelet (SGD 29) → You Pay: SGD 69, Total Value: SGD 98.
2. Order & Purchase Guidelines
Every order on TOMSCOUT is a separate and final transaction once confirmed. Please review your cart and details carefully before checking out.
Individual Transactions
Each purchase operates as a standalone order. We cannot combine separate orders for promotions or shipping once placed.
Confirm Carefully
Once you confirm and submit your order, it enters processing and cannot be altered. Always double-check size, color, address, and promo codes.
No Retroactive Changes
Discounts, promotions, or shipping rates applied at checkout are final. Requests to alter orders post-purchase—such as combining for new promos—are not permitted.
Cancellations
If you need to cancel before your order ships, please email us immediately. After shipping, cancellations follow our Return Policy for eligibility.
3. Sales, Discounts & Promotions
Our promotional offers are designed with fairness and inclusivity in mind. Here's how we handle discounts, free shipping, and other time-sensitive perks:
Equal Access
Promotions are launched at the same time for all customers — we don’t offer early access or retroactive pricing adjustments.
Free Shipping Limitations
Free shipping promotions apply to economy shipping only. Express or priority upgrades are excluded unless explicitly stated.
Promo Validity
Each discount or promo has a clear expiration date. We encourage you to check this before purchasing, as expired deals cannot be reactivated.
One Deal at a Time
Only one discount or promo code can be used per order, unless we explicitly state otherwise. Our system automatically applies the best offer.
No Gaming the System
Attempts to manipulate orders to benefit from future promotions (e.g., canceling to reorder) violate our policy. These cases will be addressed under our Returns Policy.
4. Order Accuracy & Confirmation
To ensure fairness and operational clarity, we treat each order as an individual transaction. Please review your order carefully before finalizing:
- Orders cannot be merged, combined, or modified once placed — including items from separate transactions.
- Requests to apply ongoing promotions to past orders are not permitted.
- Please ensure all item details, shipping information, and payment method are correct before checking out.
- Confirmed orders are final. Any adjustments or cancellations must follow our standard Returns & Exchanges Policy.
We aim to process every order efficiently while ensuring consistency for all customers — your clarity helps us serve you better.
5. Need Help?
If you have any questions about your order, our policies, or need help with anything, we’re here for you.
📧 Email: hello@tomscout.com
📬 Mail: TOMSCOUT, 163 Still Road, Singapore 423996
We aim to respond to all customer service emails within 2–3 business days. For faster help, check our Returns & Exchanges or Shipping Info.
6. Policy Updates
This Purchase Policy may be updated from time to time to reflect changes in our operations, offerings, or legal requirements. When we do, we’ll update the date below and post the revised version on this page.
Last updated: 13 June 2025
For major changes that affect your rights, we may place a notice on our homepage or send an update via email if applicable.
We may also update or clarify this Purchase Policy in response to changes in operations, promotional strategies, or legal requirements. Our commitment remains: to stay transparent, respectful, and customer-centered in every update.
This policy is provided for informational purposes only and does not constitute legal advice.