We know exactly how frustrating you are when you have no clue where your shipment is.
Take a moment to relax as we guide you to locate your precious order.
Look for the tracking number in the shipping confirmation email.
Note: Only fulfilled orders will be received the shipping confirmation email. Remember to check your filtered messages or spam folder.
Select your country flag below, and the available postal services will be displayed. Clicking on your chosen service will redirect you to the respective postal tracking site.
Please note that tracking information* will be available on the postal tracking site after your parcel has been dispatched and cleared customs.
(countries are sorting by geographic continents)
*Tracking information after dispatched is subjected to the destination's post availability. It is only reflected after the parcel has passed the destination's customs declaration.
We understand that tracking your order is important, especially for customers in Australia, Canada, and the United States.
Please note that the tracking process may vary depending on the postal services in these countries.
Here are some important details to keep in mind:
Track Your Order Step-by-Step
1. Shipping Emails:
Once your order is fulfilled, we automatically send out shipping emails with a tracking number.
Please ensure you check your email inbox, including any filtered or spam folders, as sometimes the shipping notification may be redirected there.
2. SingPost Tracking Number:
Please note that our SingPost tracking number is updated until the date of dispatch from our facility.
The tracking information after dispatch is dependent on the availability of the destination's postal service. It will only be reflected once the parcel has passed through customs declaration.
3. Untrackable Period:
Prior to the shipment passing through customs declaration, tracking may be temporarily unavailable until it is handed over to AusPost, Canada Post, or USPS for delivery.
The tracking systems of AusPost, Canada Post, and USPS may not be compatible with our provided tracking number. They may have assigned separate tracking numbers for local use.
We recommend directly contacting these postal services to inquire about the status of your package and prevent it from being automatically returned to the sender.
5. Shipping Experience:
Rest assured that we have extensive experience shipping to Australia, Canada, and the United States, and we have successfully delivered numerous packages in the past.
However, it's worth noting that these Online Tracking Systems may not seamlessly integrate with our SingPost tracking number, even though we opt for full trackable services.
6. Package Status:
Based on the available information from our SingPost system, as long as it doesn't indicate that the package has been returned to the sender, it is highly likely that the package is currently undergoing customs declaration or being prepared for delivery in the destination country.
7. Contacting Postal Services:
We highly recommend reaching out directly to AusPost, Canada Post or USPS using the tracking number we provided.
They will be able to provide you with more detailed information about the current status and location of your package after the process of custom declaration.
Please keep in mind that sometimes the recipient's country's postal system may not promptly update the online tracking information for economy shipments like yours.
Why is the given tracking number not updated by AusPost, Canada Post, or USPS?
The tracking number we provide is from our shipping carrier, SingPost. However, the tracking systems of AusPost, Canada Post, and USPS may not be compatible with this specific tracking number.
They might have assigned separate tracking numbers for local use, which can result in a lack of updates when using the provided tracking number.
Why is there a Limited Tracking Availability?
The online tracking systems of Destination Post Services may not always reflect real-time updates for international shipments like yours.
Unfortunately, we have no control over how these postal services update their tracking information. We apologize for any inconvenience this may cause.
What should I do if the tracking information is not updating?
If you are experiencing a lack of tracking updates with the provided tracking number, we recommend directly contacting Destination Post Services using the tracking number we provided.
They can provide you with alternative tracking numbers or additional information about the current status and location of your package after the process of custom declaration.
Please note that sometimes the recipient's country's postal system may not promptly update the online tracking information for economy shipments like yours.
Is there a possibility that my package is still in transit?
Yes, it is possible that your package is still in transit even if the tracking information is not updating. The lack of updates could be due to delays in the tracking system or customs processes.
Rest assured that as long as the SingPost tracking does not indicate that the package has been returned to the sender, it is likely that the package is still in transit and making its way to you.
I have paid for the trackable shipping service, but I am unable to track it online.
All of our shipments are sent with full trackable services to provide you with visibility on your package's journey.
However, it's important to note that the online tracking availability and compatibility may vary depending on the destination country's postal service.
Unfortunately, we have no control over how their tracking systems work or if they are compatible with our provided tracking number.
Why do different destination countries have different tracking systems?
Different destination countries have their own postal services with unique tracking systems in place.
Postal services such as New Zealand Post and UK Royal Mail have comprehensive tracking systems that provide updates throughout the delivery process, including after customs declaration, and even include recipient signatures.
However the tracking systems used by Aus Post, Canada Post, and USPS operate differently and may not provide the same level of detailed tracking information.
New Zealand Post
UK Royal Mail
We understand that tracking your order may involve additional steps, and we apologize for any inconvenience caused.
Our priority is to provide you with accurate information about the delivery status of your package, ensuring your satisfaction.
If you have any further questions or need assistance, please don't hesitate to reach out to us.