Track My Order with TOMSCOUT
Where’s My Order?
We track every package from start to finish — so you always know what’s going on.
Enter your tracking number to get live updates, or scroll down if you don’t have one yet.
Track My Order
Enter your tracking number below to check your order status via 17TRACK.
Real-time updates will appear once your package is scanned by SingPost and your national carrier.
Your tracking will open in a new tab.
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17TRACK.
🚀 Using Priority Shipping?
If you selected Priority Shipping at checkout, your parcel is handled by FlickPost. Use the button below to track it directly.
Track via FlickPost🆓 If you selected Priority Shipping during a free shipping promotion, your package may have been sent using our standard tracked service instead. Please use the 17TRACK form above to track your order.
Your Order’s Journey
See where your package is — step by step.
We’ve received your order and are prepping it in our warehouse.
Your package has left our facility and is en route to your country.
Now in your country, delivery is managed by your national postal service.
Your package is moving through the network. Tracking may pause temporarily — that’s normal.
Your order is almost there — it’s on the way to your door.
You’ve received your order — we hope you love it!
Need Help Finding Your Tracking Number?
No problem, we’re here to help. Most tracking numbers are sent by email within 1–3 business days after your order is placed. If you haven’t seen it yet, follow the quick steps below.
Step 1: Check Your Shipping Confirmation Email
Once your order ships, we’ll email your tracking number to the address you used at checkout.
💡 Not seeing it? Check your spam, promotions, or updates folders — it might have landed there.
Step 2: Still Not Sure?
If it’s been more than 3 business days since your order and you haven’t received tracking info, contact our support team — we’ll help you locate it right away.
📫 Tracking Info for Australia, Canada & the United States
Once your package arrives in your country, your local postal service — like Australia Post, Canada Post, or USPS — may assign a new tracking number. This number doesn’t always sync with our tracking system.
- Tracking may pause temporarily after customs or during the handoff.
- Scans may be delayed or missing, even if your package is still moving.
💡 Pro Tip:
Try entering your tracking number directly on your country’s postal service website. They often show updates that aren’t visible on our platform.
Delivery & Tracking FAQs
Scans can be delayed until it reaches a new hub or clears customs.
If there’s no update after 7+ business days, feel free to reach out to our support team— we’re happy to check for you.
As long as your order doesn’t say “returned” or “failed delivery,” it’s still on the way.
During this handoff, tracking updates may pause for a few days. This just means the package is waiting to be scanned again — usually at customs or a local facility.
If you're ever unsure, try entering your tracking number on your country’s postal website — it can sometimes show extra updates not visible on our platform.
Most orders arrive within 7–15 business days, but timing can vary based on your location and your country’s local postal service.
For more details, scroll down to view the estimated delivery times by country.
What Tracking Looks Like in Different Countries
Tracking updates vary by country — here’s what it might look like.
✔️ Example of Full Tracking — Norway Posten
✔️ Example of Full Tracking — UK Royal Mail