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COVID-19

WILL MY ORDER BE DELAYED?

Due to the COVID-19 situation, you might experience delays for your order. It depends on the flight schedule to the destinations, some of the International Airports has temporary suspension service which include varying levels of restrictions across destination countries on flights, airport closures and cross border services.

However, we promised to process your order and dispatch within 2 working days. We thank you for your patience and kind understanding during this period, please accept our small gift as a token of appreciation.

 

WHY IS THE SHIPPING CHARGES SO EXPENSIVE?

We have been receiving a lots of complain that our shipping charges is incredibly high which caused the unaffordable reason for consumers. But we must clarify that we DO NOT OVERCHARGE the shipping charges.

The shipping charges is the EXACT AMOUNT that we are paying to the carrier company, and it has been increasing since the COVID Pandemic arise. Once the international flight schedules back on track, we believe that the carrier company will decrease their cost.

By the time, we will definitely adjust the shipping charges and make it affordable for each of you around the world.

 

DO YOUR ORDERS CAN BE DELIVERED WITHIN THE GIVEN TIME FRAME?

We can’t promise on the delivery date during this COVID Pandemic period, the given delivery duration is a reference range. If the dispatched order coincidentally meet the next flight schedule, then you should have receive the parcel earlier than the promised time frame.

 

WILL MY COUNTRY'S LOCAL POST CONTINUE TO DELIVER PARCELS TO ME?

Yes, as long as the destination is not lock down and the carrier will still process for the delivery.

 

HOW DO I FIND OUT WHERE MY PARCEL IS?

You can check the status of your parcel delivery by clicking here.

The last status would be “Item sent to YOUR COUNTRY, which is the date the parcel has left from our International Airport, it will be processing by the Destination’s Customs Declaration afterwards and handle to Local Post for the delivery.

If the status hasn't been updated with the message : “Item sent to YOUR COUNTRY, please kindly contact us at info@tomscout.com immediately so that we could fill in a case with our carrier company.

CLICK HERE to find out more shipping information.

 

WHERE DO I TRACK MY PARCEL AFTER IT HAS BEEN DISPATCHED?

Please kindly CLICK HERE to track your order after your shipment has left from our International Airport and do check with the nearest Local Post Office after your parcel has passed the destination's customs declaration. (tracking service only available if you have opted for the FULL-TRACKING AIR SHIPPING SERVICE)

IMPORTANT : The parcel will automatically send back to seller due to UNCLAIMED in certain period and we WILL NOT FULLY REFUND for your order on this matter as the return mail has additional shipping charges incurred.

 

CAN I STILL PICK UP MY PARCEL FROM THE LOCAL POST OFFICE?

Yes, if you have missed the delivery, the parcel will be kept in the nearest Post Office and you may proceed to the parcel collection as long as the destination is not lock down.

 

CAN COVID-19 BE TRANSFERRED BY PARCELS?

The medical advice indicates that the risk of transmission of COVID-19 through mail and parcels are very low.

 

Let's fight through the storm together
We are better when we work together

Cheers,
TOMSCOUT